Crafting Africa......
THE AMAZING WAY
Refund Policy
Effective Date: 08/08/2025
At Amazing Gallery Expeditions, we value the trust you place in us when booking your safari
or expedition. We understand that plans can change, and we strive to handle cancellations
and refunds fairly while maintaining the quality and reliability of our services.
Amazing Gallery Expeditions – Tanzania
1. General Principles
- Refunds are issued in line with this policy and our Terms & Conditions.
- A 10% administrative fee is applied to all cancellations to cover transaction and
processing costs. - Certain services (e.g., park permits, domestic flights, prepaid lodge bookings) are
strictly non-refundable and will be deducted from any refund. - Refunds are processed to the original payment method within 14 business days
after confirmation of cancellation.
2. Refund Schedule
Refund amounts depend on when the cancellation is received before the scheduled start date of your tour:
Time before tour start Refund (after 10% admin fee & non-refundable supplier costs)
More than 90 days 90% refund
60–89 days 70% refund
30–59 days 50% refund
Less than 30 days No refund
3. No-Show Policy
- Clients who do not show up for their scheduled departure, or who discontinue their trip early, are not entitled to any refund.
4. Amendments & Rescheduling
- If you wish to change travel dates, we will make every eƯort to accommodate your
request. - Any costs imposed by third-party suppliers (lodges, airlines, park authorities) will be
passed on to you. - If new dates are unavailable, we will advise the best available option, or the
cancellation rules above will apply.
5. Force Majeure
In rare cases where tours are disrupted by events beyond our control (e.g., extreme weather, natural disasters, government actions, pandemics), we will:
- Offer alternative arrangements where possible, or
- Provide partial refunds, depending on what services remain unused and recoverable
from suppliers.
6. Contact for Refunds
All refund requests must be submitted in writing to our Reservations Office:
Email: experience@amazinggallery.co.tz
Phone: +255 748 691 331
Privacy Policy
Effective Date: 08/08/2025
At Amazing Gallery Expeditions, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with us online or offline.
Amazing Gallery Expeditions – Tanzania
1. Information We Collect
We may collect the following types of information when you book with us, browse our website, or communicate with us:
- Personal details: name, email address, phone number, postal address, date of
birth. - Travel details: passport information, visa status, health or dietary requirements, travel insurance information.
- Payment details: billing address, transaction records (processed securely via third-party providers).
- Technical data: IP address, browser type, cookies, and browsing activity on our
website.
2. How We Use Your Information
We use your information for:
- Processing bookings, payments, and reservations.
- Communicating about your trip, updates, or changes.
- Meeting legal and regulatory requirements in Tanzania and internationally.
- Personalizing your travel experience (e.g., dietary needs, special requests).
- Improving our website and marketing, including sending newsletters (if you opt in).
3. Sharing of Information
We only share your information where necessary:
- With third-party suppliers (lodges, airlines, balloon operators, national parks) to
fulfill your booking. - With payment processors for secure transactions.
- With regulatory authorities (e.g., Tanzania National Parks Authority) where
required.
We do not sell or rent your personal data to third parties for marketing.
4. Data Protection & Security
- We store your information securely and limit access to authorized staƯ only.
- Payments are processed via encrypted platforms, and we do not store full credit
card details. - While we take strong measures, no system is 100% secure; by using our services,
you acknowledge this inherent risk.
5. Cookies & Website Tracking
Our website uses cookies to enhance browsing, analyze traffic, and improve user
experience.
- Some cookies are essential for site functionality.
- You may disable cookies in your browser settings, but certain features of our website may not function properly.
> See our Cookies Policy for full details.
6. Your Rights
Depending on your location (including GDPR in the EU and UK), you may have rights to:
- Access the personal data we hold about you.
- Request corrections or updates.
- Request deletion of your information (“right to be forgotten”).
- Withdraw consent for marketing communications.
Requests can be made in writing to our contact details below.
7. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill bookings and after-sales support.
- Meet legal, tax, or regulatory requirements.
Once no longer needed, data is securely deleted.
8. International Transfers
As a Tanzanian operator, we may transfer your data internationally (e.g., to lodges, airlines, or partners). By booking with us, you consent to such transfers, which are done with appropriate safeguards.
9. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be published on this page with a revised eƯective date.
10. Contact Us
All refund requests must be submitted in writing to our Reservations Office:
Email: experience@amazinggallery.co.tz
Phone: +255 748 691 331
Cookies Policy
Effective Date: 08/08/2025
Our website uses cookies to provide you with the best browsing experience, improve our services, and help us understand how visitors interact with our content.
Amazing Gallery Expeditions – Tanzania
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the site recognize your device, remember preferences, and improve usability.
2. How We Use Cookies
We use cookies to:
- Ensure the website functions properly.
- Remember your preferences (such as language and region).
- Analyze website traƯic and performance.
- Support marketing campaigns (such as measuring the effectiveness of ads).
3. Types of Cookies We Use
- Essential Cookies – Required for the website to function (e.g., booking forms, secure login).
- Analytical Cookies – Help us understand how visitors use our site so we can improve navigation and content.
- Functional Cookies – Enhance user experience (remembering preferences and settings).
- Marketing Cookies – Used to deliver relevant ads on platforms like Google or social media.
4. Managing Cookies
You can manage or disable cookies through your browser settings. Please note: disabling
essential cookies may aƯect the functionality of our site, including booking features.
5. Updates to This Policy
We may update this Cookies Policy from time to time. Any updates will be published on this
page.
6. Contact Us
All refund requests must be submitted in writing to our Reservations Office:
Email: experience@amazinggallery.co.tz
Phone: +255 748 691 331
Sustainability Policy
Effective Date: 08/08/2025
At Amazing Gallery Expeditions, we believe that tourism should create positive change for
nature, for local communities, and for future generations. Being a proudly Tanzanian-
owned company, we are deeply connected to the people and landscapes that make our country unique. Our commitment to sustainability is woven into every journey we design.
Amazing Gallery Expeditions – Tanzania
1. Protecting Nature & Wildlife
- We practice low-impact travel – keeping group sizes small to reduce pressure on
wildlife and habitats. - All our safaris and climbs follow “leave no trace” principles: no littering, no off-road
driving in protected parks, and respecting natural habitats. - We partner with eco-lodges and camps that use renewable energy, waste-reduction systems, and water conservation practices.
2. Supporting Local Communities
- 100% Tanzanian team – we employ local guides, porters, and drivers, ensuring that
tourism benefits families directly. - We support cultural tourism initiatives such as visits to the Hadzabe, Datoga, and Maasai communities in a respectful, non-exploitative way.
- A portion of our revenue is invested in community projects like schools, clean
water initiatives, and women’s empowerment programs in rural areas.
3. Reducing Waste & Plastics
- We say no to single-use plastics. Guests receive refillable water bottles and
purified drinking water on all tours. - We recycle where facilities exist and encourage guests to minimize packaging when packing for their trip.
- Our safari vehicles and trekking teams carry out all waste to proper disposal points.
4. Responsible Partnerships
- We work with locally owned suppliers and family-run lodges, keeping revenue within Tanzania.
- We collaborate with conservation groups and park authorities to ensure that our activities help protect wildlife and their ecosystems.
- By choosing responsible partners, we reduce our footprint while supporting like-minded businesses.
5. Education & Awareness
- Our guides are trained to share not only natural history but also conservation stories and cultural context.
- We encourage guests to travel mindfully: respect wildlife, honor local traditions, and
contribute to sustainability efforts. - Each guest becomes a partner in protecting Tanzania’s treasures by traveling with us.
6. Continuous Improvement
Sustainability is a journey. We regularly review our practices, seek guest feedback, and adapt to better serve both the environment and our communities.
Our Promise:
Every safari, climb, or cultural experience with Amazing Gallery Expeditions supports a more sustainable Tanzania – where people thrive, wildlife is protected, and traditions are preserved.
Terms & Conditions
Effective Date: 08/08/2025
Amazing Gallery Expeditions (“we”, “us”, “our”) is a licensed tour operator based in Arusha,
Tanzania. Our company is registered under the laws of the United Republic of Tanzania with
license number 167947743, Tax Identification Number (TIN) 167-947-743.
Amazing Gallery Expeditions – Tanzania
1. Application of These Terms
These Terms & Conditions apply to all bookings made directly with Amazing Gallery Expeditions or through our authorized agents and partners. By confirming a booking, the client (“you”) agrees to be bound by these Terms & Conditions.
2. Booking & Payments
- Deposit: A deposit of 30% of the total tour cost is required at the time of booking.
- Balance: The remaining 70% must be paid no later than 60 days before the start of the tour.
- Last-minute bookings: Reservations made within 60 days of the start date require full payment at the time of booking.
- Payment Methods: We accept bank transfers and major credit cards. All transfer fees or credit card surcharges (3–5%) are the client’s responsibility.
- Currency: All prices are quoted in USD unless otherwise agreed.
3. Prices & Price Changes
- Once your booking is confirmed and deposit paid, the price is guaranteed except for
changes in government taxes, park fees, or airline/lodge charges, which may be passed on to you. - Minor changes in itinerary may occur due to weather, park regulations, or operational needs.
4. Cancellation & Refund by Client
f you must cancel your booking, refunds will be issued according to the schedule below.
A 10% administrative fee will be deducted from all refunds to cover transaction and
processing costs.
Time before tour start Refund (after 10% admin fee & non-refundable supplier costs)
More than 90 days 90% refund
60–89 days 70% refund
30–59 days 50% refund
Less than 30 days No refund
Notes:
- Certain services such as park permits, domestic flights, and prepaid lodges are
strictly non-refundable and will be deducted in full. - Refunds will be processed within 14 business days to the original payment method.
- No refunds are issued for no-shows or unused portions of the trip once it has commenced.
5. Cancellation by Us
We reserve the right to cancel a tour for reasons including safety concerns, or force majeure events. If we cancel, you may:
- Receive a full refund of all monies paid to us, or
- Rebook to another tour of equal value.
6. Client Responsibilities
- Travel Documents: Ensure you hold a valid passport (minimum 6 months validity), required visas, and health/vaccination certificates.
- Health & Fitness: Inform us of any pre-existing medical conditions. Treks/climbs require adequate physical fitness. We may request medical clearance.
- Compliance: Follow the instructions of guides at all times. Unsafe or disruptive behavior may result in termination of your tour without refund.
7. Insurance
Comprehensive travel insurance is mandatory for climbing expeditions and strongly recommended for all safaris. Insurance should cover:
- Trip cancellation & curtailment
- Emergency medical treatment & evacuation
- High-altitude trekking (if applicable)
- Loss or theft of luggage
Proof of insurance may be requested before departure.